Frequently Asked Questions

Q1: How long does it take to receive my order?
A: Orders are processed within 1–3 business days, and standard shipping takes 5–7 business days after dispatch. Total delivery time is typically 6–10 business days from the date of order, depending on your location and carrier performance.

Q2: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders – no minimum purchase required.

Q3: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. You can also log in to your account and view your order status under “My Orders.”

Q4: Can I cancel or change my order after placing it?
A: If you need to cancel or modify your order, please contact us via email within 1 hour of placing your order. Once your order has entered the processing or shipping stage, changes may no longer be possible.

Q5: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 7 days of delivery with your order number and clear photos of the damaged or incorrect item. We will arrange a free replacement or refund at no cost to you.

Q6: Do you ship internationally?
A: At this time, we only ship to addresses within the United States (including Alaska and Hawaii). We do not ship internationally or to APO/FPO addresses and PO Boxes.

Q7: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. Return shipping costs are covered for quality-related issues. For returns due to change of mind, customers are responsible for return shipping fees. Refunds are processed within 10 business days after we receive and inspect the returned items.

Q8: How do I start a return?
A: Please log in to your account, go to “My Orders,” select the order, and click “Request Return.” Follow the instructions to submit your request. You will receive a Return Merchandise Authorization (RMA) number and return address via email.

Shipping Policy

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). We verify inventory, perform quality checks, and carefully package each order before shipment. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Destinations

We currently ship to addresses within the United States (including Alaska and Hawaii). We do not deliver to APO/FPO addresses, PO Boxes, or international locations at this time. Please ensure your shipping address is accurate, as we are not responsible for delays or losses caused by incorrect or incomplete addresses.

Shipping Rates – FREE SHIPPING

We offer free standard shipping on all orders – no minimum purchase required. Shipping is on us, regardless of order size.

Delivery Time

For all orders shipped within the United States, standard delivery takes 5–7 business days from the date of shipment. Please note that these are estimated delivery times and may vary due to carrier performance, weather conditions, or peak seasonal periods.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can also monitor your shipment through your account dashboard on our website.

Split Shipments

If your order contains multiple items and some are temporarily out of stock, we may ship available items separately at no extra cost. Each shipment will come with its own tracking information.

Address Changes

If you need to update your shipping address, please contact us within 1 hour of placing your order. Once the order has entered the fulfilment process, address changes may no longer be possible.

Failed Delivery

If a package is returned to us due to an incorrect address, multiple failed delivery attempts, or refusal, we will contact you to arrange reshipment. Additional shipping fees may apply for redelivery.