Returns Policy

30‑Day Return Window

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 calendar days from the delivery date. This applies to all items purchased on our website .

Return Eligibility

To be eligible for a return, items must be:

  • Unused and in the same condition as received;
  • In their original, undamaged packaging;
  • Accompanied by all accessories and any free gifts included with the order.

The following items are not eligible for return:

  • Items that have been used or show signs of wear (unless defective);
  • Items with packaging that is damaged or not suitable for resale;
  • Returns initiated more than 30 days after delivery;
  • Final sale or clearance items (clearly marked as such).

Defective or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery and provide clear photos or video evidence. We will arrange a free replacement or full refund, and we will cover the return shipping costs.

Return Process

To initiate a return, please follow these steps:

  1. Log in to your account and go to “My Orders”.
  2. Select the relevant order and click “Request Return”.
  3. Provide a reason and any additional details.
  4. Our support team will review your request within 1–2 business days.
  5. If approved, you will receive a Return Merchandise Authorisation (RMA) number and the return address .
  6. Pack the item securely, write the RMA number on the outside of the package, and send it back via a trackable shipping method.

Important: Unauthorised returns (without prior approval) will not be accepted. We are not responsible for lost items returned without tracking.

Return Shipping Costs

  • For quality-related issues (damaged, defective, or incorrect items): We will provide a prepaid return label or reimburse your return postage .
  • For non-quality returns (e.g., change of mind, ordering the wrong item): The customer is responsible for return shipping fees .

Refunds

Once we receive and inspect your return, we will process your refund within 10 business days . The refund will be issued to your original payment method. Please allow extra time for your bank or payment provider to reflect the amount in your account.

Exchanges

If you prefer a different size, colour, or variant, please indicate this when submitting your return request. Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund instead.

Special Cases

  • Orders paid with discount codes or gift cards will be refunded for the actual amount paid;
  • Gift card purchases will be refunded as store credit;
  • Bulk or wholesale orders may be subject to a separate returns policy – please contact us for details.